Shipping Policy

At elyra, we are committed to delivering your order efficiently and reliably. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to domestic and international destinations. Shipping availability and delivery times may vary depending on your location.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes or duties are the responsibility of the customer unless otherwise stated.

4. Estimated Delivery Times

Estimated delivery times vary by location:

  • Domestic orders: 3–7 business days

  • International orders: 7–20 business days

Delivery times are estimates and may be affected by customs clearance, carrier delays, or external factors beyond our control.

5. Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your local government. Vantage is not responsible for these charges.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us at elyra.sales@outlook.com, and we will assist you.

Vantage is not responsible for shipping delays caused by carriers, customs, weather conditions, or incorrect shipping information provided by the customer.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. Vantage is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.

10. Contact Us

For any questions regarding shipping, please contact us at:
Email: elyra.sales@outlook.com