Refund Policy

At elyra, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original tags and packaging must be included

  • Proof of purchase is required

Items that are damaged due to misuse or normal wear are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Final sale or clearance items

  • Gift cards

  • Items marked as non-returnable at the time of purchase

3. Return Process

To initiate a return, please contact us at elyra.sales@outlook.com with your order number and reason for return. Our support team will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

5. Exchanges

If you received a defective or incorrect item, we will gladly offer a replacement or exchange at no additional cost.

6. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us within 7 days of receiving your order, including photos of the issue.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account

  • Contact your credit card company

  • Contact your bank

If you still need assistance, please contact us at elyra.sales@outlook.com.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

For any questions regarding returns or refunds, please contact us at:
Email: 

elyra.sales@outlook.com.